FAQ
HOW DO I PLACE AN ORDER?
- Select the desired color and size of your product.
- Click “Add to Bag.”
- Review and modify your basket as needed.
- Click “Checkout” when ready.
- Choose your payment method and enter your shipping details.
- Ensure all information is correct and click “Pay Now.”
WHAT IF AN ITEM IS OUT OF STOCK?
- Click “Notify Me” on the product page.
- You’ll receive an email as soon as the product is back in stock.
HOW DO I CARE FOR MY PRODUCTS?
- Care instructions are located on the label of each product.
- Light-colored items should be kept separate from dark-colored items to avoid color sublimation or staining.
- We recommend dry cleaning only for optimal maintenance.
HOW WILL I KNOW IF YOU RECEIVED MY ORDER?
- After placing an order, you’ll receive a confirmation email.
- Once your order is shipped, you’ll receive a second email with a tracking number to monitor your delivery.
HOW MUCH IS SHIPPING?
- We offer worldwide shipping via DHL Express, Nova Poshta, and Colissimo France.
- Delivery times vary by destination:
- Europe: 5-7 business days
- USA & Australia: 7-14 business days
- Rest of the World: 7-14 business days
- Shipping costs:
- France & Europe: €20 (Free for orders above €500)
- USA, Australia, and other international destinations: €30 (Free for orders above €500)
HOW DO I FIND MY BEST SIZE?
- Measure your bust, waist, and hips with a tape measure over your underwear or form-fitting clothing.
- Compare your measurements to our size chart here: Size Guide