Shipping Information
At Ciselés, we aim to deliver your orders promptly and with care. We ship directly from our facilities in France and Ukraine, offering worldwide shipping options. Below is all the essential information regarding our shipping process.
Shipping Destinations
We ship worldwide from both France and Ukraine. Delivery times may vary depending on your location.
Shipping Methods & Costs
We offer the following shipping options:
- Standard Shipping:
- France & Europe: €20 (Free for orders above €500)
- USA, Australia, and other international destinations: €30 (Free for orders above €500)
- Delivery times:
- Europe: 5-7 business days
- USA & Australia: 7-14 business days
- Rest of the World: 7-14 business days
Order Processing
Orders are processed within 1-2 business days after payment confirmation. If you place an order on weekends or holidays, processing will begin on the next business day.
Once your order is shipped, you will receive an email with tracking details to monitor your shipment.
Customs & Duties
For shipments outside the European Union, customs duties and taxes may apply. These charges are the customer’s responsibility and vary by country.
Tracking Your Order
You’ll receive an email with a tracking number as soon as your order is shipped. You can track your package in real-time using the carrier’s website.
Returns & Exchanges
For returns and exchanges, please visit our Returns & Exchanges page for more details.