HOW DO I PLACE AN ORDER?
Choose your preferred color and size.
Click “Add to Cart”.
Review and update your cart if needed.
Click “Checkout” when ready.
Select a payment method and enter your delivery details.
Make sure all information is correct, then click “Pay Now.”
WHAT IF AN ITEM IS OUT OF STOCK?
Click “Notify Me” on the product page.
You will receive an email as soon as the item is back in stock.
HOW DO I CARE FOR MY ITEMS?
Care instructions are located on the label of each item.
For best results, store light-colored garments separately or inside-out to avoid staining.
HOW DO I KNOW YOU RECEIVED MY ORDER?
After placing your order, you will receive a confirmation email.
Once your order has been shipped, you will receive a second email with a tracking number to follow your delivery.
HOW MUCH DOES SHIPPING COST?
We offer worldwide shipping via DHL Express, UPS, Meest Express, and Nova Poshta.
Delivery times vary by destination, usually 4–10 business days.
Enjoy free express shipping on orders over €500.
HOW DO I FIND MY PERFECT SIZE?
Measure your bust, waist, and hips using a measuring tape over underwear or fitted clothing.
Compare your measurements with our size chart here: Size Chart
HOW CAN I RETURN OR EXCHANGE AN ITEM?
You may return any item within 14 days of delivery.
Items must be in their original condition with all tags and packaging.
Used, worn, washed, or damaged items cannot be returned.
Please use the original packaging for the return.
RETURN PROCESS:
Email us at info@ciseles.com to receive a prepaid return label.
Include the invoice (received with your order) inside the package.
Drop off the parcel at the assigned drop-off point.
IF YOU ARE USING YOUR OWN COURIER:
Notify us at info@ciseles.com and include your order number.
Attach the invoice.
Ship using a secure service to:
CISELÉS
Darvina Street 10, Office 20
01004, Kyiv, Ukraine
Return the parcel through any DHL Express, UPS, Meest Express, or Nova Poshta location in the country where it was delivered.
For assistance, contact: info@ciseles.com
HOW LONG WILL MY REFUND TAKE?
Once we receive and approve your return, your refund will be processed within 14 days.