DEFINITIONS
1.1. In this Public Sales Agreement, the terms listed below shall have the following meanings:
1.1.1. Agreement – this public sales agreement, which provides for the sale of Goods to an unspecified number of Buyers using remote communication means (Internet) through the online store located at: www.ciseles.com.
1.1.2. Goods – non-food consumer goods (clothing) offered for sale remotely using online communication means (Internet) via the online store under the terms of this Agreement.
1.1.3. Seller – Ciseles. The Seller’s address, contact details, and working hours are provided in the "Contacts" section on the website: www.ciseles.com.
1.1.4. Buyer – any legally capable individual who, in the manner prescribed by this Agreement, voluntarily and fully accepts all of its terms without exception.
1.1.5. Recipient of the Goods – any legally capable individual indicated by the Buyer in the relevant Order as the recipient of the Goods.
1.2. For the purposes of this Agreement, all terms listed in clause 1.1 shall be used exclusively in the sense provided therein, regardless of whether such terms appear in singular or plural form, or in any other grammatical forms or constructions.
1.3. All other terms not separately defined in this Agreement shall be understood and interpreted in their literal grammatical meaning, based on the applicable legislation of Monaco, business customs, and the purpose and subject of this Agreement.
SUBJECT OF THE AGREEMENT
2.1. Under the terms established in this Agreement, the Seller undertakes to transfer ownership of the selected Goods to the Buyer, and the Buyer undertakes to accept and pay for the Goods under the terms established herein.
2.2. Ownership of the Goods passes to the Buyer at the moment of delivery (transfer) of the Goods, provided the Buyer has fully paid for the Goods under the terms of this Agreement.
GOODS SELECTION AND AGREEMENT CONCLUSION PROCEDURE
3.1. The Buyer independently selects the available Goods listed for sale in the online store at www.ciseles.com and:
Clicks the “Add to Cart” button and fills in and submits the “Order” form, indicating their full name, phone number, email address, payment method, delivery method and address (postal code, country, city, street address, building number, entrance if applicable, apartment number if applicable), and the full name of the Recipient of the Goods (if different).
3.2. After completing the “Checkout” form, the Buyer must carefully review all terms of this Agreement and, if fully agreed, click “Place Order,” which is considered acceptance of the offer.
3.3. This Agreement is deemed concluded, and the Seller’s offer fully accepted by the Buyer from the moment the Buyer clicks “Place Order” on the website.
3.4. Clicking “Place Order” confirms the Buyer’s full and unconditional agreement with all terms of this Agreement, including the delivery and payment terms and prices listed on the website at the time of concluding the Agreement.
3.5. By clicking “Place Order,” the Buyer confirms they have been informed of:
– The Seller’s location and working hours;
– The main characteristics and consumer properties of the Goods;
– The price of the Goods and delivery cost;
– Payment and delivery procedures;
– Claims submission procedure;
– Validity period of the offer;
– Procedure for terminating this Agreement;
– All other conditions applicable to the Goods offered for sale.
3.6. By clicking “Place Order,” the Buyer confirms they have received all necessary, accurate, and timely information about the Goods in full compliance with consumer protection legislation of Monaco.
3.7. Clicking “Place Order” constitutes the Buyer’s unconditional and full acceptance of all terms of this Agreement and establishes contractual relations with the Seller.
3.8. The Seller processes Orders within 3 (three) working days from the moment the Buyer submits the Order. If an Order is placed on a weekend or holiday, processing begins on the next working day.
3.9. Within the processing period, the Seller shall:
– Assign an Order number;
– Send an automatic email to the Buyer confirming receipt and processing of the Order, including the assigned Order number and estimated delivery time (if applicable).
3.10. The Buyer has the right to unilaterally withdraw from the Agreement at any time from the moment of acceptance until the actual receipt of the Goods.
RIGHTS AND OBLIGATIONS
4.1. Buyer’s rights include:
4.1.1. Demanding proper fulfillment of this Agreement by the Seller;
4.1.2. Refusing defective or incomplete Goods or Goods not matching the Order;
4.1.3. Withdrawing from the Agreement in cases defined herein;
4.1.4. Terminating the Agreement as prescribed herein;
4.1.5. Requesting a refund in case of withdrawal or termination;
4.1.6. Exercising other rights granted by this Agreement and Monaco law.
4.2. Buyer’s obligations include:
4.2.1. Properly fulfilling all obligations under the Agreement;
4.2.2. Reviewing the terms of this Agreement, product prices, payment methods, and return conditions before placing an Order;
4.2.3. Reviewing delivery costs and methods on the “Shipping & Payment” page before placing an Order;
4.2.4. Accepting the ordered Goods per the Agreement;
4.2.5. Paying for the Goods within the terms established herein;
4.2.6. Fulfilling other obligations set by this Agreement and Monaco law.
4.3. Seller’s rights include:
4.3.1. Revising and modifying product prices based on market conditions;
4.3.2. Running promotions and discounts;
4.3.3. Exercising other rights granted by this Agreement and Monaco law.
4.4. Seller’s obligations include:
4.4.1. Properly fulfilling all contractual obligations;
4.4.2. Providing complete and accurate information about Goods via www.ciseles.com;
4.4.3. Providing complete and accurate delivery cost and method information;
4.4.4. Ensuring delivered Goods match the provided description;
4.4.5. Fulfilling all obligations required by this Agreement and Monaco law.
PRICE AND PAYMENT PROCEDURE
5.1. The price of the Goods is defined by the price listed on the website at the time the Order is submitted and indicated in the automatic email sent to the Buyer.
5.2. The price is final and non-negotiable.
5.3. The Buyer pays for the Goods using one of the methods selected during checkout:
5.3.1. Bank transfer to the Seller’s account;
5.3.2. Payment card (credit/debit) using an integrated online payment system;
5.3.3. Any other available payment method listed in the online store.
5.4. Payment is considered complete once the funds are credited to the Seller’s account.
5.5. The Seller may run promotions with discounted prices. Terms may be changed or stopped without notice.
DELIVERY TERMS
6.1. Delivery is carried out by:
6.1.1. Courier service to the address provided;
6.1.2. In-store pickup, if available.
6.2. The Seller must make every effort to deliver Goods as quickly as possible. Maximum delivery time is 30 days from Order processing.
6.3. If delays occur due to the Seller, the Buyer may refuse the Goods and request a refund.
6.4. If the Buyer refuses delivery for reasons unrelated to product quality, delivery costs are not refunded.
RETURNS AND EXCHANGES
7.1. The Buyer may return Goods of proper quality within 14 days, provided they were not used and retain original condition and proof of purchase.
7.2. Goods of improper quality may be returned within the warranty period or within 30 days if no warranty applies.
7.3. Returns require a written request with the reason, Order number, and proof of purchase.
7.4. The Seller will inspect defective Goods within 10 days.
7.5. If the Seller approves the claim, a refund will be issued within 14 days.
7.6. Return shipping costs:
– Proper-quality Goods: Buyer pays;
– Defective Goods: Seller pays.
LIABILITY
8.1. The Parties are liable for failure to perform their obligations according to Monaco law.
8.2. The Seller is not liable for:
– Incorrect or incomplete Buyer information;
– Delivery delays caused by carriers;
– Force majeure events (natural disasters, war, strikes, government actions, etc.).
TERMINATION OF THE AGREEMENT
9.1. The Agreement may be terminated:
– By mutual consent;
– Unilaterally by the Buyer in cases defined herein;
– Unilaterally by the Seller if the Buyer violates terms, with prior written notice.
9.2. In case of termination, the Buyer must return the Goods, and the Seller must refund the amount paid within 14 days of receiving the returned Goods.
FINAL PROVISIONS
10.1. This Agreement is a public offer and becomes effective upon acceptance by the Buyer.
10.2. The Seller may amend this Agreement at any time without notice. Changes apply to Orders placed after publication.
10.3. Disputes shall be resolved through negotiation or, if not possible, through court proceedings in Monaco.
10.4. Invalidity of any clause does not affect the validity of the rest of the Agreement.
10.5. This Agreement is concluded electronically and has the same legal force as a written agreement signed by both Parties.